How Our PG Worker Guidance Prevented a Six-Figure Recall

Quality issues in production? That can be costly – and severely damage a company’s reputation. This real-world example from our collaboration with STAHLWILLE shows how an automotive customer not only optimized their production with our PG worker guidance solution but also achieved long-term cost savings.

The Starting Point: Quality Defects at an Overseas Plant

A long-standing customer in the automotive industry was struggling with significant quality issues at one of its overseas plants. The result: an expensive recall campaign that cost the company a six-figure sum – and revealed an urgent need for action.

The Solution: Worker Guidance with PG

Together with our partner STAHLWILLE Eduard Wille GmbH & Co. KG, we set up three workstations equipped with our PG worker guidance software in Germany within just a few days. These were then transferred, along with the necessary tools and infrastructure, to the affected overseas plant.

Thanks to the user-friendly design and intuitive operation, the on-site staff training was quickly completed – and the new production standard was ready for immediate use.

“Since the transition, there have been no more quality problems. According to the customer, the error rate has been reduced to 0%.”
– Alexander Grosser, Business Development Manager, STAHLWILLE

The Result: 100% Quality – 100% Satisfaction

The effect was immediately measurable: since the introduction of PG worker guidance, no errors have occurred in production. The customer reports a complete elimination of the previously recurring quality issues. In addition, they benefit long-term from sustainably increased process reliability and savings through the avoidance of future recalls.

Why PG?

Our PG solution ensures:

• Clear step-by-step instructions at the workstation

• Integrated inspection and documentation features

• Flexible adaptability to production environments worldwide

• Traceable, error-free processes – even with high product variety

Conclusion: Worker Guidance That Delivers Immediate Impact

This project demonstrates how a swift, well-planned implementation with the right partners can bring immediate improvements – both in terms of quality and cost-effectiveness. Those who invest in smart worker guidance today secure a genuine competitive advantage.

🎥 Watch the full interview with Alexander Grosser from STAHLWILLE here:
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